Contact
Get help with EduSpark AI.
By EduSpark AI Editorial Team · Updated
Questions about lesson generation, billing, Google export, school licensing, or product feedback can be sent by email.
Email support
Send a message to joanjiaocn@gmail.com.
For billing issues, include the email used at checkout. Do not send private student data, passwords, payment card numbers, or API keys.
School licenses
Ask about volume pricing, district workflows, and teacher team usage.
Product feedback
Share missing standards, classroom use cases, export requests, or lesson plan quality issues.
What to include in your message
For the fastest reply, include the workflow you were using, the subject and grade level, whether you were generating a lesson plan or unit plan, and what result you expected. If your question is about billing, include the checkout email and the plan type, but never send payment card numbers or passwords.
Support
Login, export, subscription, and generated lesson quality issues.
Schools
Team use, district purchasing questions, and classroom workflow fit.
Feedback
Missing standards, better prompts, accessibility needs, and teacher requests.
Response expectations
EduSpark AI is a small product, so support is handled by email instead of a live chat desk. Short, specific messages are easiest to answer. If a generated plan missed the standard you expected, paste the topic, selected grade, subject, and standards label. If an export failed, say whether you were using PDF or Google Docs. If you are evaluating EduSpark AI for a school team, describe how many teachers may use it and which planning workflow matters most.
Please keep student privacy in mind. Example prompts and anonymized lesson topics are useful; individual student names, health records, accommodations tied to a named student, passwords, private API keys, and payment details should not be included in support messages.